Monitoring - A fix has been implemented and we are monitoring the results.
Feb 20, 22:20 UTC
Investigating - Updates to account balances are currently delayed due to routine maintenance overrunning. We will provide updates until this is resolved.
Feb 20, 15:05 UTC
User Interface   ? Operational
API   ? Operational
PYLON for LinkedIn Engagement Insights Operational
Data Feeds   ? Operational
Tasks API   ? Operational
Account API   ? Operational
STREAM for social data Operational
Public Sources   ? Operational
Managed Sources   ? Operational
Open Data Processing for Twitter   ? Operational
Historics   ? Operational
Delivery   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 21, 2018

No incidents reported today.

Feb 20, 2018
Resolved - This incident has been resolved.
Feb 20, 11:53 UTC
Investigating - YouTube data throughput volumes dropped at 18:50 UTC. Due to the nature of the data collection process, fluctuations in throughput are expected, however this sustained low throughput is unusual. We will provides updates until the incident is resolved.
Feb 15, 10:25 UTC
Feb 19, 2018

No incidents reported.

Feb 18, 2018

No incidents reported.

Feb 17, 2018

No incidents reported.

Feb 16, 2018
Resolved - The issue with the data feed for PYLON for Linkedin Engagement Insights was resolved at 17:00 UTC on 15 Feb, all data has been processed and can be analysed.
Feb 16, 14:28 UTC
Investigating - The PYLON for Linkedin Engagement Insights platform is currently not receiving new engagement data from Linkedin, as of 10:00 UTC. Tasks can still be run against existing data.
Feb 15, 11:54 UTC
Feb 14, 2018

No incidents reported.

Feb 13, 2018
Resolved - This incident has been resolved
Feb 13, 15:09 UTC
Investigating - We are observing increased latency on the retrieval of data from Managed Sources. We are actively working to resolve this.
Feb 13, 11:33 UTC
Completed - The scheduled maintenance has been completed.
Feb 13, 11:29 UTC
Update - The maintenance is complete. We will continue to tune parameters as the sources are stabilising
Jan 25, 11:32 UTC
Verifying - We are making changes to our internal polling algorithm for Facebook Managed sources.
The goal of the changes is to discover new content faster.

We’re using new page metadata to determine which posts have new comments, using fewer API calls to discover updates and decreasing the overall latency.

The changes have been thoroughly tested and we don’t expect any data rate drop as a result of the release. We are going to monitor and tune the new release for the next few days, as it stabilises, to find the best settings for the production sources.
Jan 25, 11:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 09:30 UTC
Scheduled - Between 09:30 and 11:30 UTC on 2018-01-25, we will be performing upgrades to key components of the Facebook Pages Managed Sources infrastructure. Although no prolonged down-time is expected, this window should be considered "at risk", and customers may experience increased latency on data delivery.
Jan 24, 19:59 UTC
Feb 12, 2018

No incidents reported.

Feb 11, 2018

No incidents reported.

Feb 10, 2018

No incidents reported.

Feb 9, 2018

No incidents reported.

Feb 8, 2018
Resolved - This incident has been resolved.
Feb 8, 12:33 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 8, 09:08 UTC
Identified - Following the February 5th changes introduced by Facebook a number of users are experiencing token issues due to the new permission constraints. Please refer to Facebook’s documentation for the details: https://developers.facebook.com/docs/graph-api/changelog/version2.11#gapi-change. Specifically it appears users with Page Mentioned active on their Managed Sources are using User Access Tokens, which won’t work following Facebook’s recent changes to the APIs. To retrieve Page Mentions you need to use a Page Access Token
Feb 7, 16:31 UTC
Investigating - We are currently investigating a potential issue with Facebook tokens appearing to expire in Managed Sources
Feb 7, 12:17 UTC