Filter By Components

February 2017

Lower Instagram Data Volumes
This incident has been resolved.
Feb 8, 16:51 - Feb 20, 18:24 UTC
Push Delivery Incident
This incident has been resolved.
Feb 13, 16:19 - Feb 20, 18:23 UTC
Delays on delivery to Push Destinations
This incident has been resolved.
Feb 19, 14:12 - Feb 20, 09:25 UTC
PYLON For Facebook Topic Data: Issues with Posts and Engagements feeds
We can confirm that the issue has been resolved and delayed data has been fully processed.
Feb 19, 06:45-17:26 UTC
PYLON For Facebook Topic Data: Low volumes of Posts, Engagements and Superpublic
This issue has now been fixed.
Feb 17, 05:48-10:31 UTC
Problems creating Historics queries
This incident has been resolved.
Feb 9, 16:49 - Feb 17, 08:48 UTC
[Scheduled] Billing and usage service maintenance
The scheduled maintenance has been completed.
Feb 9, 09:00 - Feb 14, 17:11 UTC
Historic queries failing when using certain Push destinations
This incident has been resolved.
Feb 6, 21:08 - Feb 7, 22:30 UTC
Backlog of email alerts for PYLON for Facebook Topic Data sent
This incident has been resolved.
Feb 3, 16:30 - Feb 6, 12:40 UTC
Low volumes of Instagram Managed Source data
This incident has been resolved.
Feb 2, 17:51 - Feb 3, 12:32 UTC

January 2017

Delayed data for PYLON For Facebook Topic Data
A fix has been implemented and delayed data is currently being sent. All the feeds are active and the platform is fully functional again.
Jan 28, 00:03-00:53 UTC
Intermittent authorization issues
This incident has been resolved.
Jan 27, 11:07-17:18 UTC
Issues editing Managed Sources via the DataSift.com UI
This incident has been resolved.
Jan 26, 14:42-17:46 UTC
Issues starting and stopping Managed Sources
This incident has been resolved.
Jan 25, 09:13-15:17 UTC
Receiving low volume of WordPress data
This incident has been resolved.
Jan 24, 17:07-20:49 UTC
Receiving low volume of Newscred data
This incident has been resolved.
Jan 21, 12:30 - Jan 23, 11:12 UTC
Receiving low volume of WordPress data
This incident has been resolved.
Dec 23, 07:58 - Jan 8, 08:50 UTC

December 2016

Receiving low volume of Tumblr data
The Tumblr feed has been successfully restored. This incident lasted from approximately 22:00 to 22:45 on 2016-12-21.
Dec 21, 22:47 - Dec 22, 18:41 UTC
Drop in Managed Sources volumes (new architecture)
This incident has been resolved.
Dec 15, 10:58-17:06 UTC
PYLON For Facebook Topic Data: Low volumes of Posts, Engagements and Superpublic
This incident has been resolved.
Dec 14, 22:09 - Dec 15, 01:16 UTC
Issues performing analysis queries on PYLON for Facebook Topic Data
Issues affecting the PYLON for Facebook Topic Data API have been resolved.
Dec 9, 16:09 - Dec 11, 13:16 UTC
Reduced throughput on Blogs and Boards data sources
This incident has been resolved.
Dec 9, 11:38-17:57 UTC
Issues accessing services on PYLON for Facebook Topic Data
The issues affecting the PYLON for Facebook Topic Data API have now been resolved.
Dec 9, 15:43-15:52 UTC
Receiving low volume of WordPress data
Wordpress volumes were low from ~16:00 - 17:50 UTC, then intermittently low from 18:25 - 19:00. Ingestion and delivery of Wordpress data has been stable since then
Dec 7, 17:44 - Dec 8, 09:51 UTC
Issues accessing recordings on PYLON for Facebook Topic Data
The issue with intermittent failures to the PYLON for Facebook Topic Data API has been resolved. This was due to a networking issue reaching the Facebook platform, with API calls affected between approx 18:00 and 23:00 UTC on 7 Dec.
Dec 7, 21:41 - Dec 8, 09:47 UTC

November 2016

Reduced throughput on Blogs and Boards data sources
This incident has been resolved.
Nov 24, 15:04 - Nov 29, 10:15 UTC
PYLON For Facebook Topic Data: Low volumes of Engagements
The issue has now been resolved.
Nov 18, 19:57-22:00 UTC
Receiving low volume of Instagram data
This incident has been resolved.
Nov 16, 17:38 - Nov 17, 15:09 UTC
PYLON for Facebook Topic Data delay processing interactions
All queues resulting from the earlier incident have been cleared and all interactions have been processed.
Nov 12, 07:12-21:07 UTC
PYLON for Facebook Topic Data Superpublic retrieval not available
Access to superpublic interactions in recordings as been restored
Nov 12, 07:03-11:54 UTC
Receiving low volume of Tumblr data
This incident has been resolved.
Nov 10, 22:49 - Nov 11, 09:43 UTC
Reddit data unavailable
This incident has been resolved.
Oct 31, 13:05 - Nov 7, 22:27 UTC
PYLON For Facebook Topic Data: Low volumes of interactions
All engagements for the affected time period for PYLON for Facebook Topic Data have now been received and processed as of 09:00 UTC. We are continuing to monitor the feed.
Oct 31, 20:59 - Nov 4, 09:56 UTC
Streaming data delivery unavailable
This incident has been resolved.
Oct 21, 11:52 - Nov 2, 16:41 UTC

October 2016

PYLON For Facebook Topic Data: Low volumes of interactions
All available data has been processed from the Facebook Topic Data feed.
Oct 12, 12:12 - Oct 21, 08:39 UTC
Push delivery issues
This incident has been resolved.
Oct 9, 18:52 - Oct 10, 21:01 UTC
PYLON For Facebook Topic Data: Issues starting recordings
The issue is now resolved.
Oct 5, 23:04 - Oct 6, 11:12 UTC
PYLON For Facebook Topic Data Interactions for Engagements volumes drop
The issue is now resolved.
Oct 1, 23:28 - Oct 2, 00:05 UTC
PYLON For Facebook Topic Data Interactions for Engagements volumes drop
The Internal Facebook team has identified and resolved the issue.
Sep 30, 23:34 - Oct 1, 05:05 UTC

September 2016

PYLON For Facebook Topic Data: Issues accessing recordings
This issue has now been resolved.
Sep 15, 13:55-19:08 UTC
PYLON For Facebook Topic Data: Issues accessing recordings
This incident has been resolved.
Sep 13, 12:11-22:09 UTC
Newscred data unavailable
This incident has been resolved.
Sep 9, 11:32 - Sep 10, 22:50 UTC
PYLON For Facebook Topic Data: Issues accessing recordings
This incident has been resolved.
Sep 7, 10:46-11:53 UTC
API Unavailable
This incident has been resolved.
Sep 6, 13:44-17:18 UTC
PYLON For Facebook Topic Data: Issues accessing recordings
The issue affecting recordings in PYLON For Facebook Topic Data has been resolved. No data was lost during this incident.
Sep 2, 16:26-17:02 UTC

August 2016

Delays in STREAM data delivery
This incident has been resolved.
Aug 30, 02:02-08:40 UTC
[Scheduled] Tumblr data feed maintenance
The scheduled maintenance has been completed.
Aug 18, 15:01 - Aug 19, 09:39 UTC
[Scheduled] HTTP(s) Streaming Migration Maintenance
The scheduled maintenance has been completed.
Aug 17, 15:11-16:01 UTC
[Scheduled] Network Maintenance
The scheduled maintenance has been completed.
Aug 17, 11:04 UTC
API Instability
This incident has been resolved.
Aug 7, 09:00 - Aug 8, 07:07 UTC

July 2016

PYLON for Facebook Topic Data API intermittent failure
This incident has been resolved.
Jul 28, 16:53-20:05 UTC
[Scheduled] PYLON for Facebook Topic Data at-risk window
The maintenance period affecting PYLON for Facebook Topic Data been completed.
Jul 20, 17:01 - Jul 21, 16:14 UTC
PYLON For Facebook Topic Data: Issues accessing API
The issue affecting the API for PYLON for Facebook Topic Data has been resolved.
Jul 18, 15:16-15:26 UTC
Issue updating PYLON identity limits
The issue affecting updates to identity limits has now been resolved.
Jul 14, 18:12-19:33 UTC
PYLON For Facebook Topic Data Interactions for Engagements volumes drop
The Internal Facebook team has identified and resolved the issue.
Jul 12, 20:17-21:26 UTC
Delays in data delivery
This incident has been resolved.
Jul 7, 23:12 - Jul 8, 08:03 UTC
[Scheduled] Scheduled Maintenance
The scheduled maintenance has been completed.
Mar 21, 00:00 - Jul 7, 09:22 UTC

June 2016

PYLON For Facebook Topic Data Interactions for Engagements volumes drop
The issue has now been resolved.
Jun 23, 14:53-15:23 UTC
PYLON For Facebook Topic Data Interactions for Engagements volumes drop
The issue has now been resolved.
Jun 23, 00:00-02:21 UTC
PYLON For Facebook Topic Data Interactions for Engagements volumes drop
The issue has now been resolved.
Jun 22, 14:22-14:59 UTC
PYLON For Facebook Topic Data Interactions for Engagements volumes drop
The issue has now been resolved.
Jun 21, 12:46-15:01 UTC
PYLON For Facebook Topic Data Interactions for Engagements volumes drop
The issue has now been resolved.
Jun 15, 15:36-21:15 UTC
Instagram feed unavailable
Instagram posts are now available for all customers. A migration task may be required for some customers to continue receiving comments and likes. The Support team will reach out individually to impacted customers.
Jun 1, 18:22 - Jun 8, 10:31 UTC
PYLON For Facebook Topic Data delays in new data becoming available for analysis
This issue is resolved. All data is now available for analysis.
Jun 7, 09:46-11:23 UTC
Bitly data unavailable
This incident has been resolved.
Jun 5, 02:34-02:51 UTC
Delays on links augmentation
We are now processing links in real-time.
Jun 2, 15:01 - Jun 3, 10:48 UTC
PYLON For Facebook Topic Data Interactions for Engagements volumes drop
The issue has now been resolved.
Jun 1, 01:03-03:34 UTC

May 2016

Buffering issues on Tumblr source
We are now processing and delivering data in near real-time.
May 25, 01:34 - May 26, 10:00 UTC
Delays in data delivery
This incident has been resolved.
May 26, 01:13-09:06 UTC
Delays receiving interactions for PYLON for Facebook Topic Data
This incident has been resolved.
May 19, 15:36 - May 20, 08:32 UTC
PYLON For Facebook Topic Data: New recordings cannot be started via the UI
This incident has been resolved.
May 19, 13:37-14:55 UTC
API instability for PYLON for Facebook Topic Data endpoints
We can confirm no further issues are reported.
May 17, 14:38-15:48 UTC
API and frontend unavailable
The issue has been resolved.
May 16, 19:56-20:53 UTC
API and frontend unavailable
This incident has been resolved.
May 13, 19:50 - May 14, 08:21 UTC
PYLON For Facebook Topic Data Interactions volumes drop
The issue is now resolved.
May 6, 03:45-06:37 UTC
PYLON For Facebook Topic Data Interactions for Engagements volumes drop
This incident has been resolved.
May 4, 16:17 - May 5, 06:43 UTC
PYLON For Facebook Topic Data delayed interactions
All the feeds are now stable. PYLON For Facebook Topic Data is fully functional.
May 3, 21:27 - May 4, 07:06 UTC

April 2016

Some users may be experiencing delays in Facebook Topic Data
This incident has been resolved.
Apr 27, 13:27 - Apr 28, 08:52 UTC
Some customers may see incorrect volumes reported by the UI and API "get" endpoint requests for Facebook Topic Data
Data volumes for today should be correctly reported for all indexes.
Apr 27, 16:02 - Apr 28, 08:51 UTC
PYLON For Facebook Topic Data Interactions volumes drop
The issue has now been resolved. No data loss is expected.
Apr 21, 16:22-17:16 UTC
Tumblr data unavailable
This incident has been resolved.
Apr 20, 11:06-15:14 UTC
API and frontend unavailable
This incident has been resolved.
Apr 19, 09:56-13:50 UTC
PYLON For Facebook Topic Data Interactions volumes drop
The PYLON For Facebook Topic Data volumes have returned to normal level. We will monitor the status and will update should anything change.
Apr 19, 10:38-13:05 UTC
API connection issues
This incident has been resolved.
Apr 18, 13:57-15:43 UTC
PYLON For Facebook Topic Data Interactions not being received from upstream
All the feeds are now stable. PYLON For Facebook Topic Data is fully functional.
Apr 15, 20:55 - Apr 16, 00:31 UTC
Delays in data delivery
This incident has been resolved.
Apr 12, 21:30 - Apr 14, 08:24 UTC
[Scheduled] Corrective Maintenance
The scheduled maintenance has been completed.
Apr 8, 08:00-16:00 UTC
PYLON For Facebook Topic Data unavailable
PYLON For Facebook Topic Data is now available again. No interactions were lost during this outage.
Apr 7, 15:00-15:14 UTC
Low volumes from Instagram
This incident has been resolved.
Mar 30, 14:22 - Apr 2, 10:14 UTC
Emergency Network Maintenance
All maintenance actions have been completed without any issues.
Apr 1, 16:54-19:40 UTC

March 2016

PYLON For Facebook Topic Data Interactions not being received from upstream
All the feeds are now stable. PYLON For Facebook Topic Data is fully functional.
Mar 21, 23:57 - Mar 22, 08:38 UTC
PYLON For Facebook Topic Data Interactions not being received from upstream
As the streams have now been running stable for some time we are marking this incident as resolved.
Mar 11, 20:49 - Mar 13, 11:36 UTC
PYLON For Facebook Topic Data Interactions for Stories volumes drop
We can confirm that the volumes have returned to normal levels.
Mar 11, 01:10-17:10 UTC
Errors using the API endpoint for PYLON For Facebook Topic Data
This incident has been resolved.
Mar 5, 01:56-14:02 UTC
Erroneous Exceeded API rate limit messages
This incident has been resolved.
Mar 4, 13:01-16:17 UTC
PYLON For Facebook Topic Data Interactions for Engagements volumes drop
The issue has now been resolved. Volumes for Engagements for PYLON For Facebook Topic Data are back to normal and all the delayed engagements interactions are being sent.
Mar 2, 21:17 - Mar 3, 00:14 UTC
[Scheduled] DNS and TLS Changes for API and APP
The scheduled maintenance has been completed.
Mar 1, 20:21 - Mar 2, 00:00 UTC
PYLON For Facebook Topic Data for Superpublic interactions may be delayed
The issue has been fixed and the Superpublic feed is now available. PYLON for Facebook Topic Data is fully operational.
Feb 20, 05:37 - Mar 1, 08:58 UTC

February 2016

PYLON For Facebook Topic Data Interactions for Engagements volumes drop
The issue has now been resolved by the internal Facebook team and the volumes for PYLON For Facebook Topic Data Interactions for Engagements has come back to normal levels.
Feb 26, 02:23-05:51 UTC
[Scheduled] PYLON For Facebook Topic Data Maintenance Notification
The maintenance for PYLON For Facebook Topic Data is complete. Access is now available via the API and UI.
Feb 23, 13:06-14:03 UTC
[Scheduled] PYLON For Facebook Topic Data Maintenance Notification
The scheduled maintenance for today (18 Feb) for PYLON For Facebook Topic Data has been postponed to WC 22 Feb.
Feb 18, 09:32 UTC
Receiving low volumes of engagements into PYLON for Facebook Topic Data
This incident has been resolved.
Feb 4, 22:00 - Feb 5, 03:28 UTC

January 2016

PYLON For Facebook Topic Data Interactions for Engagements not being received from upstream
The issue has been resolved by the Internal Facebook team around 6.30AM GMT time. No data loss is expected.
Jan 28, 03:50-07:35 UTC
Low amount of interactions received for PYLON for Facebook Topic Data Engagements
The PYLON For Facebook Topic Data Engagements stream has been fixed. No data loss is expected.
Jan 25, 21:13 - Jan 26, 00:10 UTC
Reduced interactions from Bitly
This incident has been resolved.
Jan 10, 16:42 - Jan 11, 04:52 UTC
Receiving low volumes of engagements into PYLON for Facebook Topic Data
We are receiving the expected volumes of engagements to PYLON for Facebook Topic Data platform. We will provide any information we have later regarding the data integrity once we know more details.
Jan 7, 15:47 - Jan 8, 15:55 UTC
[Scheduled] Enabling of DNSSEC for DataSift.com
The scheduled maintenance has been completed.
Jan 4, 07:00 - Jan 5, 17:00 UTC
Receiving low volumes of engagements into PYLON for Facebook Topic Data
The issue has now been resolved. No data loss is expected, the backlog of the data has also been processed.
Jan 4, 17:56-19:10 UTC

December 2015

Receiving low volumes of engagements into PYLON for Facebook Topic Data
The delayed interactions from facebook have been processed successfully and the incident is now resolved.
Dec 24, 09:41-20:41 UTC
NewsCred data not availabe
This incident has been resolved.
Dec 20, 12:58 - Dec 21, 10:51 UTC
Maintenance window for PYLON for Facebook Topic Data
The maintenance window for PYLON for Facebook Topic Data is now closed. All work has been completed and all data streams have caught up.
Dec 10, 17:04 - Dec 11, 13:06 UTC
Planned maintenance for PYLON for Facebook Topic Data
The maintenance window is now closed for PYLON for Facebook Topic Data
Dec 9, 14:00 - Dec 10, 15:41 UTC
PYLON for Facebook Topic Data API unavailable
This incident has been resolved.
Dec 10, 00:01-03:01 UTC

November 2015

Problems with LexisNexis data source
The issue has been resolved.
Nov 19, 21:47-22:19 UTC
We are not currently receiving any Boards data
This incident has been resolved.
Nov 18, 05:40-10:13 UTC
Receiving low volumes of engagements for Facebook Topic Data
Data has been replayed with full fidelity and real-time interactions have returned to normal volumes.
Nov 11, 10:27 - Nov 12, 11:35 UTC
Problems with LexisNexis data source
This incident has been resolved.
Nov 8, 08:36 - Nov 9, 08:42 UTC
PYLON for Facebook Topic Data delayed posts
Stories missed during this incident have been backfilled. From 12:30 to 18:00 UTC today, low volumes were received for engagements. We were not able to backfill this data due to issues with our de-duplication process. Real-time data volumes have returned to normal for both stories and engagements.
Nov 6, 16:11-18:13 UTC
PYLON for Facebook Topic Data issues hitting analysis endpoint
The issue has now been resolved.
Nov 6, 13:15-13:30 UTC
Low amount of interactions received for PYLON for Facebook Topic Data Engagements
It is confirmed that it was an upstream issue which has been resolved by the Internal Facebook team. No data loss is expected.
Nov 5, 02:30-14:47 UTC
PYLON for Facebook Topic Data issues with volumes reporting
PYLON for Facebook Topic Data volumes reported in /GET endpoint are now correct. Analysis volumes were not affected.
Nov 5, 11:36-12:12 UTC
PYLON For Facebook Topic Data Interactions not being received from upstream
We can confirm the issues have now been resolved as per confirmation from the Internal Facebook team. We will mark this issue as resolved.
Nov 3, 05:43-15:49 UTC
Low Volumes of Pylon For Facebook Engagements sent from Facebook stream
The issue was resolved at around 8PM UK time yesterday evening. No data loss is expected.
Nov 2, 10:13 - Nov 3, 10:01 UTC

October 2015

Problems with Instagram
This incident has been resolved.
Oct 17, 15:24-17:08 UTC
Push issues
This incident has been resolved.
Oct 16, 10:13-11:53 UTC
PYLON For Facebook Topic Data Interactions not being received from upstream
The issue did not reoccur for the few hours and the PYLON For Facebook Topic Data platform has been stable for the last few hours. No further issues have been detected or data loss expected.
Oct 10, 03:41-18:39 UTC
Sina Weibo Data Unavailable
Customers will be contacted when further information is available
Jul 24, 11:23 - Oct 9, 10:44 UTC
PYLON For Facebook Topic Data Interactions not being received from upstream
The issue has been fixed by the Facebook internal team and PYLON For Facebook Topic Data Interactions from both: stories and engagements are now flowing normally. No data loss was encountered.
Oct 8, 00:40 - Oct 9, 09:22 UTC
[Scheduled] Network Maintenance
The scheduled maintenance has been completed.
Oct 7, 08:00-19:00 UTC
[Scheduled] Network Maintenance
The scheduled maintenance has been completed.
Oct 6, 07:00-14:00 UTC
[Scheduled] Network Maintenance
The scheduled maintenance has been completed.
Oct 2, 06:00-17:00 UTC
[Scheduled] Network Maintenance
The scheduled maintenance has been completed.
Oct 1, 06:00-17:00 UTC

September 2015

[Scheduled] Network Maintenance
The scheduled maintenance has been completed.
Sep 30, 06:00-17:00 UTC
PYLON for Facebook Topic Data disruption
This incident is now resolved. Following an infrastructure issue on Facebook's side which caused PYLON to be unavailable for roughly 2 hours, normal service has resumed with no data loss straight after.
Sep 28, 19:27 - Sep 30, 10:53 UTC
PYLON for Facebook Topic Data is having issues servicing requests
The incident has now been resolved.
Sep 29, 16:25-17:28 UTC
Internal network issues
This incident has been resolved.
Sep 29, 16:13-17:08 UTC
[Scheduled] Network Maintenance
The scheduled maintenance has been completed.
Sep 29, 06:00-17:00 UTC
[Scheduled] Network Maintenance
The scheduled maintenance has been completed.
Sep 28, 06:00-17:00 UTC
[Scheduled] Network Maintenance
The scheduled maintenance has been completed.
Sep 25, 06:00-20:00 UTC
PYLON for Facebook Topic Data issues
The issue has now been resolved and PYLON for Facebook Topic Data is fully operational. No data loss is expected.
Sep 24, 16:48-19:04 UTC
[Scheduled] Network Maintenance
The scheduled maintenance has been completed.
Sep 24, 06:00-12:00 UTC
[Scheduled] Network Maintenance
The scheduled maintenance has been completed.
Sep 23, 06:00-12:00 UTC
[Scheduled] Network Maintenance
The scheduled maintenance has been completed.
Sep 22, 06:00-12:00 UTC
[Scheduled] Network Maintenance
The scheduled maintenance has been completed.
Sep 21, 06:00-12:00 UTC
PYLON for Facebook Topic Data API unavailable
We can confirm that this issue is now fixed. The PYLON for Facebook Topic Data API is fully operational.
Sep 14, 21:48 - Sep 17, 09:40 UTC
[Scheduled] Network Maintenance affecting Historics
The scheduled maintenance has been completed.
Sep 16, 06:00-18:00 UTC
Low amount of interactions received for PYLON for Facebook Topic Data Engagements
This incident is resolved, volumes for Engagements on PYLON for Facebook Topic Data are now back to normal.
Sep 1, 21:47 - Sep 15, 21:23 UTC
PYLON for Facebook Topic Data API instability
This incident has been resolved.
Sep 10, 18:40 - Sep 15, 11:43 UTC
PYLON for Facebook Topic Data down for scheduled maintenance
This incident has been resolved.
Sep 10, 09:12 - Sep 15, 11:43 UTC
Boards data unavailable
This incident has been resolved.
Sep 9, 12:15-16:14 UTC
Issues accessing API for PYLON for Facebook Topic Data
The PYLON for Facebook Topic Data service is now available and data is being processed normally.
Sep 3, 18:14 - Sep 7, 15:39 UTC
Delays in receiving data from all data sources caused by network issues.
External networking issue has been resolved.
Sep 4, 21:48-22:15 UTC
We are currently not receiving data for the following data sources:
This incident has been resolved.
Sep 3, 11:02-15:52 UTC

August 2015

Issues loading new rules for PYLON for Facebook Topic Data
There has been an issue running only the new recordings on our platform that has now been resolved. All the recordings should now be working as expected.
Aug 31, 23:33 UTC
PYLON for Facebook Topic Data low volume for engagements
This incident has been resolved.
Aug 23, 04:35 - Aug 27, 10:35 UTC
PYLON for Facebook Topic Data low volume for stories
We are now processing real time data for both Stories and Engagements on PYLON for Facebook Topic Data and there is no delay in delivering the interactions.
Aug 25, 17:39 - Aug 27, 10:34 UTC
Service interruption for certain data sources
This incident has been resolved.
Aug 21, 15:17 - Aug 25, 11:22 UTC
PYLON for Facebook Topic Data not receiving engagements.
All past engagements have now been processed and we are running with no delay.
Aug 18, 11:41 - Aug 19, 09:44 UTC
Intermittent front-end and Push issues
This incident has been resolved.
Aug 16, 00:01 - Aug 17, 01:14 UTC
Delays receiving PYLON stories data
PYLON for Facebook Topic Data is now processing engagements and stories normally.
Aug 11, 05:40 - Aug 13, 09:19 UTC
Issues receiving Pylon data
The issue is now resolved. There has been no data loss, indexing will just be slightly delayed.
Aug 6, 05:36-05:48 UTC
Delays receiving PYLON stories
The Stories feed is now fully working again and the interactions are indexed correctly.
Aug 4, 06:38-08:52 UTC
Delays to stories data in PYLON
The delays to stories data in pylon have been resolved, and all interactions have now been indexed.
Jul 31, 21:54 - Aug 1, 09:04 UTC

July 2015

Delays receiving PYLON data
The incident regarding PYLON data has not reoccurred and the platform is now processing normally.
Jul 30, 23:52 - Jul 31, 08:57 UTC
We are currently experiencing issues delivering via push. We are investigating the issue and will restore service as soon as possible.
This incident is resolved. All interactions were successfully delivered following the outage.
Jul 29, 18:17-20:39 UTC
Delayed Historics Queries
This incident has been resolved.
Jul 20, 13:12 - Jul 21, 07:43 UTC
[Scheduled] PYLON Maintenance
The scheduled maintenance has been completed.
Jul 15, 13:00-14:00 UTC
possible issue with api.datasift.com
This incident has been resolved.
Jul 14, 16:25-16:46 UTC
[Scheduled] Network Maintenance
The scheduled maintenance has been completed.
Jul 13, 07:00-14:00 UTC
Push destination delivery delays
This incident has been resolved.
Jul 13, 07:38-13:47 UTC
Internal issue affecting Datasift's front end and API, investigation underway
This incident has been resolved.
Jul 13, 09:16-10:51 UTC
Reduced rates on some sources and push destinations
This incident has been resolved.
Jul 1, 01:24 - Jul 13, 09:37 UTC
Historics Data Availability Issues
This incident has been resolved.
Jun 22, 17:23 - Jul 1, 16:12 UTC

June 2015

[Scheduled] Network Maintenance Continuation
The scheduled maintenance has been completed.
Jun 30, 07:00-12:45 UTC
[Scheduled] Network Maintenance
The scheduled maintenance has been completed.
Jun 29, 06:00-11:00 UTC
[Scheduled] Network Maintenance
The scheduled maintenance has been completed.
Jun 22, 07:00-12:30 UTC
Bitly data unavailable and latency on other sources
This incident has been resolved.
Jun 4, 04:33-09:32 UTC
[Scheduled] Network Maintenance
The scheduled maintenance has been completed.
Jun 1, 07:00-12:00 UTC

May 2015

False Alarm: DPU Allowance Emails
This incident has been resolved.
May 29, 17:42-18:22 UTC
Delayed Historics
This incident has been resolved.
May 28, 14:50-18:42 UTC
Problems filtering against interaction.raw_content target
This incident has been resolved.
May 15, 17:28 - May 20, 22:49 UTC
Push Maintenance
The maintenance was completed successfully.
May 20, 10:50-11:27 UTC
API offline
This incident has been resolved.
May 9, 18:42 - May 10, 08:20 UTC
Instagram Managed Source offline
Users will have experienced an service interruption on Instagram data between 2015-05-04 23:45 and 2015-05-05 08:30 UTC.
May 7, 00:26 UTC
API rate-limit errors
This incident has been resolved.
May 4, 17:03-21:38 UTC

April 2015

Datasift.com is experiencing problems
This incident has been resolved.
Apr 29, 17:27-18:37 UTC
DataSift PushDelivery
Some customers may have experienced a slight delay in receiving data due to service maintenance. This has now been resolved.
Apr 29, 11:38 UTC
Delays in Instagram managed sources data
Maintenance completed
Apr 23, 11:20-14:32 UTC
Facebook pages data may be experiencing some delay
This incident has been resolved.
Apr 22, 15:01-16:15 UTC
Delays in delivering user-sources data, due to planned maintenance
Maintenance finished
Apr 21, 10:43-10:58 UTC
Low data rate from Facebook
This incident has been resolved.
Apr 18, 16:00 - Apr 19, 17:38 UTC
Facebook Pages maintenance
This incident has been resolved.
Apr 9, 11:40-13:53 UTC
Delay in delivery and issues with augmentations
This incident has been resolved.
Apr 2, 10:09-13:28 UTC

March 2015

Major service interruption
This incident has been resolved.
Mar 24, 15:35-20:32 UTC
Reduced Twitter rate
This incident has been resolved.
Mar 19, 10:51-13:13 UTC
Reduced Twitter Data
Fix in place and Twitter firehose being received as normal
Mar 18, 17:41-20:17 UTC
Customer dashboard (app.datasift.com) is intermittently unavailable
This incident has been resolved.
Mar 11, 09:13-12:15 UTC
[Scheduled] Network Maintenance
The scheduled maintenance has been completed.
Mar 9, 06:00-18:00 UTC
[Scheduled] Fibre Maintenance
The scheduled maintenance has been completed.
Mar 7, 00:00-12:00 UTC
Push Offline
This incident has been resolved.
Mar 2, 11:52-12:16 UTC

February 2015

Reduced data rate for Facebook Public feed
This incident has been resolved.
Feb 26, 17:21 - Feb 27, 09:17 UTC
Website, API and streaming services offline
This incident has been resolved.
Feb 27, 03:17-07:10 UTC
[Scheduled] Additional Network Maintenance
The scheduled maintenance has been completed.
Feb 24, 06:00-18:00 UTC
Reduced delivery volumes
This incident has been resolved.
Feb 24, 14:42-17:46 UTC
[Scheduled] Scheduled Network Maintenance
The scheduled maintenance has been completed.
Feb 23, 06:00-18:00 UTC
API and website offline
This incident has been resolved.
Feb 23, 10:52-14:20 UTC
[Scheduled] Scheduled Network Maintenance
The scheduled maintenance has been completed.
Feb 16, 06:00-13:30 UTC
Trouble with definition creation system possible delays in csdl creation
This incident has been resolved.
Feb 13, 13:31-13:40 UTC
Delay in receiving bitly data
This incident has been resolved.
Feb 12, 17:43-19:48 UTC
Certain Streams May Be Delayed
This incident has been resolved.
Feb 10, 15:19-15:56 UTC

January 2015

[Scheduled] API & Streaming Load Balancer Maintenance
The scheduled maintenance has been completed.
Jan 28, 22:00 - Jan 29, 11:21 UTC
[Scheduled] Emergency Platform Wide Maintenance ( CVE-2015-0235 )
The scheduled maintenance has been completed.
Jan 27, 19:30 - Jan 28, 06:00 UTC
Low delivery volumes
This incident has been resolved.
Jan 22, 13:50-15:20 UTC
Intermittent connection problems
This incident has been resolved.
Jan 22, 12:03-12:19 UTC
Interruption to Sina Weibo data stream
This incident has been resolved.
Jan 21, 13:41-14:56 UTC
Delay in data delivery
This incident has been resolved.
Jan 14, 15:20 - Jan 15, 15:30 UTC
[Scheduled] Network Maintenance
The scheduled maintenance has been completed.
Jan 12, 06:00-18:00 UTC
Push delivery offline
This incident has been resolved.
Jan 8, 07:31-11:27 UTC
Increased latency on Twitter data
This incident has been resolved.
Jan 6, 01:13-13:46 UTC
[Scheduled] Network Maintenance
The scheduled maintenance has been completed.
Jan 5, 06:00-18:00 UTC
Boardreader & LexisNexis sources paused
The LexisNexis source was resumed early on Dec 30th
Dec 28, 23:15 - Jan 5, 11:23 UTC

December 2014

[Scheduled] Additional Network Maintenance
The scheduled maintenance has been completed.
Dec 16, 06:00-21:00 UTC
[Scheduled] Network Maintenance
The scheduled maintenance has been completed.
Dec 15, 06:00-18:01 UTC
Reduced data rate from Twitter
This incident has been resolved.
Dec 12, 01:38-09:03 UTC
Stream volume reduction
This incident has been resolved.
Dec 10, 12:12-15:03 UTC
[Scheduled] Network Maintenance
The scheduled maintenance has been completed.
Dec 8, 06:00-18:00 UTC
Partial loss of service for recordings
This incident has been resolved.
Dec 1, 23:05-23:27 UTC
[Scheduled] Network Maintenance
The scheduled maintenance has been completed.
Dec 1, 06:00-18:00 UTC
Intermittent Disruption to API and Push systems
This incident has been resolved.
Dec 1, 10:04-12:33 UTC

November 2014

dev.datasift.com is unavailable
The developer site, dev.datasift.com, is available again.
Nov 26, 15:07-15:34 UTC
[Scheduled] Network Maintenance
The scheduled maintenance has been completed.
Nov 24, 06:00-18:00 UTC
Push Delivery Paused
This incident has been resolved.
Nov 23, 10:59-11:18 UTC
Some delays with links resolution possible
This incident has been resolved.
Nov 21, 16:28-16:39 UTC
Bitly Data Offline
This incident has been resolved.
Nov 14, 19:50 - Nov 16, 21:19 UTC
We are not currently receiving any data from Sina Weibo
This incident has been resolved.
Nov 10, 08:11-11:54 UTC
We are currently experiencing some platform issues
This incident has been resolved.
Nov 9, 23:26-23:35 UTC

October 2014

Push Delivery Issues
Push delivery is operational. Some customers will be receiving higher than normal volumes of data due to backfill.
Oct 23, 06:11-07:14 UTC
We are currently not receiving any Weibo data
This incident has been resolved.
Sep 2, 08:45 - Oct 21, 09:08 UTC
We are not currently receiving data for Wordpress or IntenseDebate
We are now receiving Wordpress and IntenseDebate data again.
Oct 20, 02:18-02:38 UTC
Reduced data volumes from twitter
Traffic volumes for twitter have returned to normal
Oct 18, 11:30-13:10 UTC
We are not currently receiving data for Wordpress
The issue receiving Wordpress and Intensedebate has been resolved.
Oct 15, 22:06 - Oct 16, 08:00 UTC
We are not currently receiving data for Wordpress
Wordpress data is now being received normally.
Oct 13, 11:24-13:02 UTC
Delays in delivery via push
This issue is resolved and customers should have received all interactions for their subscribed streams.
Oct 13, 11:11-11:24 UTC
Some delays processing historics jobs
The issue causing high delays to playback jobs has been resolved and the resulting queues have been cleared.
Oct 8, 15:05 - Oct 12, 17:00 UTC
Delays inserting new interactions into the Historical Data archive.
We have now resolved the delay in making data available for historics queries.
Oct 8, 20:55 - Oct 10, 10:40 UTC
Some D
This incident has been resolved.
Oct 8, 15:04-15:05 UTC
We are currently not receiving any Sina Weibo data
This incident has been resolved.
Oct 5, 20:52 - Oct 6, 02:58 UTC
Facebook data rate low
This incident has been resolved.
Oct 4, 07:34 - Oct 5, 02:53 UTC

September 2014

Push not delivering data
This incident has been resolved.
Sep 19, 20:57 - Sep 20, 00:06 UTC
We are having intermittant loss of data from Sina Weibo.
The issue with Sina data has been resolved. We will continue to monitor the situation.
Sep 17, 22:35 - Sep 19, 08:46 UTC
Low Volumes of Instagram Data
This incident has been resolved.
Sep 13, 18:12 - Sep 16, 16:16 UTC
Facebook data rate low
This incident has been resolved.
Aug 26, 11:49 - Sep 13, 14:04 UTC
We are currently not receiving any Instagram data
This incident has been resolved.
Sep 12, 16:37 - Sep 13, 14:04 UTC
Push Delivery Issues
This incident has been resolved.
Sep 6, 22:44 - Sep 7, 09:42 UTC
Push not delivering data
This incident has been resolved.
Sep 5, 10:48-15:28 UTC
We are receiving reduced data from Tumblr
Tumblr data rates are back to normal
Sep 3, 21:16 - Sep 4, 01:08 UTC
Streams not returning data
This incident has been resolved.
Sep 2, 11:51 - Sep 3, 15:29 UTC
Stream Loading Issues
This incident has been resolved.
Sep 3, 11:38-13:36 UTC

August 2014

Push Offline
A fix was deployed at 15:30 BST and the situation was resolved.
Aug 27, 14:17-15:29 UTC
Push delivery may be disrupted
Push delivery has resumed.
Aug 27, 11:38-11:47 UTC
Push delivery may be delayed
This incident has been resolved.
Aug 23, 19:22 - Aug 24, 00:41 UTC
Some rules may not be loading correctly
This incident has been resolved.
Aug 22, 22:49 - Aug 23, 03:32 UTC
Filtering lag
This incident has been resolved.
Aug 19, 20:49-21:12 UTC
Bitly data reduced volume
This incident has been resolved.
Aug 15, 14:26-16:47 UTC
We are currently not recieving data for Sina Weibo and Tencent Weibo.
This incident has been resolved.
Aug 11, 09:14-15:16 UTC

July 2014

delays in delivering data through push
This issue is now resolved
Jul 26, 09:17-10:01 UTC
Stream recording was unavailable
The stream recording system suffered a failure but this has now been resolved.
Jul 12, 21:13 UTC
Rule loading issues
This incident has been resolved.
Jul 11, 09:25-15:29 UTC
[Scheduled] Additional Push Capacity
The scheduled maintenance has been completed.
Jul 11, 08:00-12:00 UTC
Some users may be experiencing issues accessing the API
This issue is now resolved
Jul 10, 15:10-16:48 UTC
Some customers may see delays in delivering data.
This issue is now resolved
Jul 10, 16:21-16:48 UTC
There is currently a problem connecting to the API
This issue is now resolved
Jul 9, 20:22-23:31 UTC
datasift API is unavailable
The issue has been resolved, the API is now available.
Jul 9, 19:09-19:15 UTC
Interactions may be lagged
This issue has now been resolved
Jul 8, 21:02-23:03 UTC
We have a problem with the filtering system which is preventing streams from being loaded. We are currently investigating.
The issue with filtering has now been resolved. All CSDL rules are now loading correctly and streams will be running normally.
Jul 8, 15:20-15:57 UTC
Brief API outage
We had an issue which affected access to the API for approx 5 minutes. The issue is now resolved.
Jul 7, 15:41 UTC

June 2014

Usage tracking delay
This incident has been resolved.
Jun 27, 16:29 - Jun 28, 00:12 UTC
Frontend and REST api intermittent connectivity issues
This incident has been resolved.
Jun 27, 16:43-20:48 UTC
Spike in latency
This incident has been resolved.
Jun 26, 06:23-07:50 UTC
Push delivery paused
This incident has been resolved.
Jun 23, 13:09-14:30 UTC
Delay in Push delivery
This incident has been resolved.
Jun 10, 15:06-22:52 UTC
Front end temporarily unavailable
This incident is now resolved
Jun 10, 15:31-19:08 UTC
Platform Lag
This incident has been resolved.
Jun 5, 22:52 - Jun 6, 00:15 UTC
Push Delivery is Delayed
This incident has been resolved.
Jun 5, 11:45-11:49 UTC
Wordpress Data is currently unavailable
This incident has been resolved.
Jun 4, 19:36-19:44 UTC

May 2014

Push delivery is paused
This incident has been resolved.
May 27, 23:49 - May 28, 10:31 UTC
API may be unavailable
This incident has been resolved.
May 26, 21:00 - May 27, 14:08 UTC
Delay in push deliveries
This incident has been resolved.
May 26, 03:14-03:37 UTC
Delays receiving data
This incident has been resolved.
May 25, 15:53-19:08 UTC
There are currently delays in delivery of data.
This incident has been resolved.
May 24, 21:39 - May 25, 12:38 UTC
Delays in data delivery
This incident has been resolved, there are no longer delays in data delivery.
May 22, 21:18-22:28 UTC
Interactions containing links are experiencing delays
This incident has been resolved.
May 16, 13:28-16:36 UTC
Some Push subscriptions may be paused
This incident has been resolved.
May 8, 17:44-20:12 UTC

April 2014

Real-time pipeline volume drop
We have completed working through the backlog, so are running at real-time.
Apr 23, 14:23-15:56 UTC
Delivery issues
This incident has been resolved.
Apr 22, 09:10-13:45 UTC
[Scheduled] Real-time pipeline maintenance
The scheduled maintenance has been completed.
Apr 22, 08:25-10:59 UTC
Platform lag
This incident has been resolved.
Apr 19, 18:52 - Apr 20, 12:44 UTC
Delay in delivery on data containing links
This incident has been resolved.
Apr 13, 14:53-20:36 UTC
Rule loading delay
This incident has been resolved.
Apr 11, 17:18 - Apr 12, 08:02 UTC
Rule Loading and Delayed Data
This incident has been resolved.
Apr 10, 13:20-16:10 UTC

March 2014

Streamed Data May Be Delayed
This incident has been resolved.
Mar 31, 15:57-16:48 UTC
[Scheduled] Planned Network Maintenance
The scheduled maintenance has been completed.
Mar 31, 06:00-07:49 UTC
Decreased API performance
This incident has been resolved.
Mar 27, 04:26-11:22 UTC
[Scheduled] Conclusion of 24/03/2014 Maintenance
The scheduled maintenance has been completed.
Mar 25, 06:30-10:00 UTC
[Scheduled] Planned Network Maintenance
Most work is complete, we will be finalising todays maintenance tomorrow: http://status.datasift.com/incidents/fz46z7j6l3rr
Mar 24, 06:00-09:57 UTC
Slow rule loading
This incident has been resolved.
Mar 18, 19:43-21:56 UTC
Real-time pipeline stall
This incident has been resolved.
Mar 18, 20:52-21:53 UTC
Push issues
This incident has been resolved.
Mar 17, 17:20 - Mar 18, 09:08 UTC
Increased latency on interactions containing links
This incident has been resolved.
Mar 17, 16:51 - Mar 18, 09:08 UTC
Reduced facebook data volumes
This incident has been resolved.
Mar 17, 20:30-21:09 UTC
Push outage
This incident has been resolved.
Mar 17, 15:51-16:51 UTC
[Scheduled] Planned Network Maintenance
The scheduled maintenance has been completed.
Mar 17, 06:00-11:25 UTC
Temporary Restriction in Historics Time Window Availability
This incident has been resolved.
Mar 13, 12:34 - Mar 17, 11:25 UTC
High latency for interactions containing links
This incident has been resolved.
Mar 13, 09:14-12:29 UTC
Low Twitter Volume
This incident has been resolved.
Mar 11, 18:08-19:04 UTC
Temporary Delay in Historic Queries
This incident has been resolved.
Mar 10, 12:09 - Mar 11, 10:21 UTC
[Scheduled] Planned Network Maintenance
The scheduled maintenance has been completed.
Mar 10, 06:00-12:06 UTC
Issues with push delivery
This incident has been resolved.
Mar 3, 06:34-15:33 UTC
[Scheduled] Planned Network Maintenance
The scheduled maintenance has been completed.
Mar 3, 06:00-09:53 UTC
HTTP services disruption
This incident has been resolved.
Mar 1, 14:59-17:39 UTC

February 2014

Increased delivery latency
This incident has been resolved.
Feb 28, 12:12-15:24 UTC
Reduced throughput on boards, blogs and other unordered sources
This incident has been resolved.
Feb 27, 09:11 - Feb 28, 01:01 UTC
bit.ly reduced volumes
This incident has been resolved.
Feb 27, 20:12 - Feb 28, 00:45 UTC
Reduced data volumes from bit.ly
This incident has been resolved.
Feb 26, 13:26 - Feb 27, 09:04 UTC
Facebook public is returning lower than normal data volumes
Please see http://dev.datasift.com/issues/acknowledged/drop-facebook-volume-2014-02-08 for more details
Feb 20, 22:43 - Feb 24, 11:55 UTC
Facebook Pages Managed Source Unscheduled Maintenance
This incident has been resolved.
Feb 19, 15:17-18:04 UTC
Decreased volume from bit.ly
This incident has been resolved.
Feb 4, 08:39 - Feb 6, 08:48 UTC

January 2014

Push outage
This incident has been resolved.
Jan 17, 04:22 - Jan 20, 22:06 UTC
Wildcards and Chinese chunking offline
This incident has been resolved.
Jan 9, 15:30 - Jan 10, 12:00 UTC
Platform Lag
This incident has been resolved.
Jan 9, 15:07-15:46 UTC

December 2013

Low Push Delivery Volumes
This incident has been resolved.
Dec 27, 23:21 - Dec 28, 00:07 UTC
Low Push Delivery Volumes
This incident has been resolved.
Dec 22, 21:39-22:07 UTC
Increased platform latency
This incident has been resolved.
Dec 21, 09:39-13:01 UTC
Historics outage
This issue is now resolved
Dec 12, 20:15 - Dec 13, 14:58 UTC
Some recordings are offline.
This has been resolved.
Dec 12, 16:10-16:29 UTC
Rule loading issues
Issue has been resolved.
Dec 11, 19:01-20:26 UTC
Reduced throughput
This incident has been resolved.
Dec 6, 16:09-17:14 UTC
Delayed billing
This incident has been resolved.
Dec 2, 10:48-16:55 UTC

November 2013

[Scheduled] Push Delivery Maintenance
The scheduled maintenance has been completed.
Nov 29, 12:42-12:58 UTC
[Scheduled] Historics pipeline upgrade
The scheduled maintenance has been completed.
Nov 26, 11:06-12:35 UTC
Historics time restriction
This issue has been moved to our API issues tracker http://dev.datasift.com/issues/progress/users-unable-run-historic-queries-current-day
Oct 28, 16:13 - Nov 15, 11:56 UTC
Tumblr data timing issues
This incident has been resolved.
Nov 7, 09:52-13:12 UTC

October 2013

Historics query issues
This incident has been resolved.
Oct 29, 17:26 - Oct 30, 16:25 UTC
Issues creating historic queries
This issue has been identified and resolved.
Oct 25, 22:43 - Oct 26, 01:17 UTC
Recordings issues
This incident has been resolved.
Oct 22, 11:00-11:46 UTC
Ingestion issue
This incident has been resolved.
Oct 14, 20:24 - Oct 15, 05:45 UTC
Issues signing in on frontend website
This issue is resolved. Please contact our support team if you have any queries.
Oct 11, 11:07-14:27 UTC
Delayed usage tracking
This issue is now resolved
Oct 8, 15:11 - Oct 11, 11:04 UTC

September 2013

[Scheduled] Push Delivery Maintenance
The scheduled maintenance has been completed.
Sep 25, 07:00-11:07 UTC
Issue with Push delivery
This incident has been resolved.
Sep 13, 02:28-08:38 UTC
[Scheduled] Server Migration Notification
The scheduled maintenance has been completed.
Sep 5, 08:00-14:03 UTC
Some push subscriptions may be delayed
Any delayed interactions are being delivered.
Sep 4, 10:16-10:25 UTC

August 2013

Possible Delay for Push Interactions
Some Push subscriptions may be delayed. We are investigating.
Aug 28, 10:24 UTC